Shipping & Returns

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Shipping & Returns

1. Placing an order

Choose the products you wish to purchase by browsing the website using the product categories.  You can easily edit or delete items from your shopping basket by clicking on 'basket' in the top right of your screen. As you add each of the items this will be stored against your visit and if you were to leave our site and come back, whatever you had in your basket previously, will be visible for your ease. YuMOVE uses 'cookies' to keep track of what you have in your basket and to remember you when you return to our site. To shop at YuMOVE you need to have all cookies enabled. Find out more about cookies and how we use them here.

Completing your transaction

Once you are happy with your selection proceed to the checkout where you will be required to provide your name, address, delivery and payment details over a secure server connection. Upon completion of the checkout you will receive an email confirmation of your order. If you have questions regarding your order please contact Customer Services via email at or telephone at (844) 901-2099. Our team is available from 8am - 6pm EST.

2. Delivery information

Delivery time

We strive to dispatch all in-stock orders inside of the continental US within 2 business days, and you can expect your order to be delivered approximately 3-5 business days after the order is shipped. In-stock orders submitted prior to 2 pm CST will be processed and shipped on the following business day. Orders received after 2 pm CST will be shipped within 2 business days. Our shipping operations are conducted from Monday to Friday, excluding Bank Holidays, and do not extend to weekends.

Orders to Hawaii, Alaska and Puerto Rico will be shipped out and should be delivered within 2-3 weeks.

Shipping charges

We ship to all 50 US states and Puerto Rico. 

Free shipping is provided for all orders within the United States, subject to change.

3. Your contract with us

When you place an order online with this site you are making an offer to buy goods. When a delivery is delayed due to stock availability or unforeseen factors we will advise you of delay within 24 hours of receiving your order. We will provide an estimate of the likely ship date and you may cancel your order if this is unacceptable. If you decide to cancel your order under these circumstances we will refund to your credit card within 24 hours. Similarly, we will refund within 24 hours of receiving your order if we discover that we are unable to supply the item at all due to stock availability or unforeseen factors including pricing errors.

4. Cancellation and returns

Your cancellation and refund process will be handled on a case-by-case basis according to our 6 week Money Back Guarantee and subject to change. Please click here for more information regarding our returns policy.

5. Faulty goods

If the goods are in any way defective please contact us immediately. We will deal with this in accordance with your legal rights.

6. Payment

We accept the following credit and debit cards:

  • Visa
  • MasterCard
  • PayPal
  • Apple Pay
  • Google Pay
  • Shop Pay