Shipping & Returns
Shipping & Returns
1. Placing an order
Choose the products you wish to purchase by browsing the website using the product categories. You can easily edit or delete items from your shopping basket by clicking on 'basket' in the top right of your screen. As you add each of the items this will be stored against your visit and if you were to leave our site and come back, whatever you had in your basket previously, will be visible for your ease. YuMOVE uses 'cookies' to keep track of what you have in your basket and to remember you when you return to our site. To shop at YuMOVE you need to have all cookies enabled. Find out more about cookies and how we use them here.
Completing your transaction
Once you are happy with your selection proceed to the checkout where you will be required to provide your name, address, delivery and payment details over a secure server connection. Upon completion of the checkout you will receive an email confirmation of your order. If you have questions regarding your order please contact Customer Services via email at firstname.lastname@example.org or telephone at (844) 901-2099. Our team is available from 8am - 6pm EST.
2. Delivery information
We strive to ship all in-stock orders within 3-5 business days. In-stock orders placed before 2pm CST will be shipped the next business day. Orders placed after 2pm CST will be shipped with 2 business days. We ship orders Monday to Friday, (excluding Bank Holidays) and do not ship on weekends.
We only ship within the USA.
All Auto Ship orders shipping within the United States are FREE. Single purchases are $6.95.
Ensuring smooth delivery
All orders below $100 do not require a signature. Note: When placing an order we request that you supply us with a daytime telephone number so that you can be contacted quickly in case of a question arises with your order.
All orders over $100 will require a signature, so please ensure you are at the delivery address when the order is expected to arrive.
3. Your contract with us
When you place an order online with this site you are making an offer to buy goods. When a delivery is delayed due to stock availability or unforeseen factors we will advise you of delay within 24 hours of receiving your order. We will provide an estimate of the likely ship date and you may cancel your order if this is unacceptable. If you decide to cancel your order under these circumstances we will refund to your credit card within 24 hours. Similarly, we will refund within 24 hours of receiving your order if we discover that we are unable to supply the item at all due to stock availability or unforeseen factors including pricing errors.
4. Cancellation and returns
You can cancel your order at any time up to 7 working days after the date of delivery. To do so, please contact us giving a brief outline of the reasons for which you are rejecting the goods. To cancel the goods you must return them to us at your own expense ensuring they are packaged adequately to prevent damage in transit. This cancellation policy does not affect your statutory rights.
5. Faulty goods
If the goods are in any way defective please contact us immediately. We will deal with this in accordance with your legal rights.
We accept the following credit and debit cards:
- Apple Pay
- Google Pay
- Shop Pay